Default eBook Delivery

and

Order Status Requests

This means 8:00 AM to 5:00 PM Monday through Friday - Excludes Weekends, Holidays, and Trade Shows.

4.) If all else fails, I may be able to post the eBook on the web-server for download.  This option is a last resort for electronic delivery and only provided at my sole discretion.  If I determine the download option is needed I will email download instructions for the 12.5 Mb password protected version.  Note: A high-speed internet connection is recommended for a faster, more pleasurable, download.

*Be sure to check your Junk Mail folder or SPAM Blocker for my email with this subject line:

Please do not take offense toward my attempt to clarify this important issue, I only wish to reduce, or eliminate, the frustration caused by this common mistake:

If you did not receive your eBook via email: Before requesting order status, please check all of your other email accounts first! because more often than not I delivered as promised and you will have it somewhere other than where you think it is or should be.  Then be certain 24 hours have elapsed since your order.  The 24 hour buffer is in place for good and valid reasons and has more to do with customer service expectations than my convenience.  If for some reason your eBook has not been delivered as outlined and promised, at minimum, please respond using the same name and email address associated with your PayPal payment, otherwise I have no way to identify you with your order.

Shipping: Again, please note, I personally process all orders: My goal is "next business day" shipping whenever possible.  Orders received on Friday, Saturday, or Sunday, will usually ship the following Monday.

I have been known to ship items on Saturday and will do so when possible.  Please don't count on it though.  However, you will be notified via email if that's the case.

Items originate from U.S. postal or zip code: 78734

Address: I try very hard to process orders swiftly.  After all I'm a consumer too.  I know what it's like to buy something and want it right away.  But all to often I email folks asking for address verification before I ship an item and they never answer me back - go figure?

So if you paid through PayPal, your item will be shipped to the address associated with your PayPal payment - period!

It is not my responsibility to track you down or have to wait for an answer.  If you really want the item, then please provide the correct address the first time and there will likely be no issues.

If you want your item shipped to a different address, then please state the correct address in the comments field provided when you check out.  Otherwise I will ship to the default address you provided originally.

It is your responsibility to provide me with the correct shipping address - no exceptions.  If a shipping error is made because I was not given the correct address, the item can only be replaced after due process has been followed and all efforts have been exhausted to find and redirect it.  Otherwise you will have to pay for the item and shipping charges in full again.

I purchase insurance by default for all orders of tangible good.  If an order is lost once I deliver it to the carrier, then due process will be followed to locate it.  If a claim is required, your cooperation is expected.  Your loss is my loss.  However, I cannot, and will not, be held liable for any item(s) lost by the mail carrier.

If I make a shipping error, and that decision is up to me, I will replace the item with a like or similar product free of charge.  Please note, most items are unique, one-of-a-kind, and I cannot be expected to reproduce them exactly.  If you are not satisfied with a remake or similar item, then we may decide together to opt for a full refund of your purchase price, less shipping charges.  I will contact you if I discover such an error.  Please contact me immediately if you discover my error.

No PO Boxes: Sorry, I DO NOT ship to a Post Office Box, period.  However, if you are a rural client, and a P.O. Box is all that is available to you, then either call (512-632-8998 - 24/7 CST) or email me first, before making your purchase, so we can discuss this specific situation.  I may elect to relax my business rule on a case basis.  But I require personal contact with you FIRST!

World Wide: I will ship to world wide locations, but there are limitations.  Please contact me before making a purchase so we can discuss specifics about the transaction.

Honest Communication is critical: As stated, I am committed to very high business standards, if for some reason I cannot meet them, you will be notified via email, or phone call if I have your number, with appropriate details.  When requesting order status, at minimum, please respond using the email address associated with your PayPal payment, otherwise I have no way to identify you with your order.

The statements herein do not constitute the full scope of my order processing and delivery guidelines or options.  Sometimes issues fall outside of normal processes.  I am a fair business person and if something falls out of process I will review the issue and make the best, mutually beneficial, decision possible.  I am a reasonable person and expect the same from you.

Thanks for your cooperation and understanding - Namasté

A note concerning my Business Practices

I feel it's important for you to know that I am committed to the highest self imposed business standards. For 30 years as a customer service professional I have honored and practiced a very simple code of conduct; Treat customers the way I expect to be treated.  From an early age I understood that customer confidence, loyalty, and trust, is built on a foundation of ethical behavior supported by a commitment to fair and equitable practices, accountability, and honest communication.  I call this the "Relationship Triad."  A phrase I coined years ago that describes a conscious effort to level the playing field between business and customer with the full intention of creating balance in our respective roles.  Many are surprised to discover how profoundly important it is to maintain a two-way street that revolves around mutual respect.  This mantra cultivates a positive environment and gratifying long term relationships with my customers.

I know from decades of experience with both small and large companies, as employee and business owner, that there are damn few businesses out there that think and operate the way I just described.  Those that do, position themselves to be wildly successful through a rock solid, intensely loyal, customer base.

With that premise, please know that my small business is firmly grounded and sustained by these simple, yet powerful, principles, deeply rooted in the Win-Win scenario, and they will never be compromised.

All The Best,